Cancellation and refund policy

Last updated 25 July 2026

Before fulfilment

You may request cancellation before a licence, digital product or physical product has been provisioned, activated, downloaded or dispatched. If fulfilment has not started, Noviteq will normally issue a refund to the original payment method.

Software and digital licences

Once a licence has been provisioned or an activation key supplied, cancellation may be restricted by the vendor. We will assess requests fairly against supplier terms and applicable South African law. Faulty or incorrectly supplied products remain eligible for the remedies required by law.

Consulting and support

Consulting bookings may be rescheduled with reasonable notice. Where work has started, Noviteq may deduct a reasonable amount for completed work and committed third-party costs. Monthly support plans can be cancelled before the next billing date; current-period access continues unless otherwise agreed.

How to request help

Email info@noviteq-group.co.za with your order reference and reason. Approved refunds are sent through the original payment channel and bank processing times may apply.